We have a 30-day return policy, which means you have 30 days after receiving your bracelet to request a return.
To be eligible for a return, your bracelet must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please email your request to [email protected]. Please note that returns will need to be sent to the following address: Susan Fiedler, 6901 72 St #216, Delta, BC V4G 0A2, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping is non-refundable. To make returns easy, we can provide a return label upon request. A $15.00 fee will be deducted from your refund to use our label.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the bracelet you have, and once the return is accepted, make a separate purchase for the new bracelet.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.